At Reality3Dreams, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and fair return policy.

Return Policy Summary

• Returns accepted within: up to 30 days after receipt
• Return shipping: free
• Additional fees: no restocking fee
• Items not accepted: no item is considered final sale

How to Request a Return

To initiate a return, contact our support team via email at store@reality3dreams.com. Please provide the order number and a brief description of the reason for the return. Our team will send instructions and a free shipping label.

Refund Process

After we receive and inspect the returned product, we will send a confirmation email. The refund will be automatically processed to the original payment method within 5–10 business days.

Important Exceptions

Customized or made-to-order items are not eligible for return, except in cases of manufacturing defects or damage during shipping.

If you have any questions about our return and refund policy, please contact us by email at store@reality3dreams.com or by phone at +34 607 19 14 52.