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We know every detail matters when choosing your miniature. That's why we've compiled the most frequently asked questions to make your experience simpler and more enjoyable.
Get your questions answered quickly
Frequently Asked Questions
We've gathered answers to the most common questions about our products, shipping, payments, and customizations. If you can't find what you're looking for, our support team is ready to help.
How do I place an order?
Simply choose your favorite miniature, add it to your cart, and complete your purchase through our secure checkout.
Can I change or cancel an order after it has been placed?
Yes, as long as the order hasn't been processed yet. Contact our team as soon as possible.
Are the miniatures really made in 3D?
Yes! We use high-precision 3D printing with premium materials to ensure impeccable quality and detail.
Do you deliver worldwide?
Yes, we ship internationally with complete security.
What is the delivery time?
In Spain, 5 to 10 business days. For international shipments, 15 to 30 business days (varies by destination).
What forms of payment are accepted?
We accept credit cards and PayPal.
Can I return or exchange a product?
Yes, you have up to 7 days after receipt to request a return or exchange.